At Doctorly Academy, we are committed to ensuring your satisfaction with our products and services. We understand that sometimes circumstances may change, and you may need to request a refund. Please take a moment to review our refund policy carefully before making a purchase. Refund Eligibility Criteria: Request Timing: You are eligible to request a refund within 24 hours of your initial purchase. Course Progress: To be eligible for a refund, you must be under 20% progress in the course you have enrolled in. How to Request a Refund: If you meet the eligibility criteria mentioned above and would like to request a refund, please follow these steps: Send an email to our customer support team at Doctorlyacademy@gmail.com within the 24-hour window from the time of your purchase. In the email subject line, please use the following format: “Refund Request – [Your Order Number].” In the body of the email, provide the following information: Your full name. Order number. The name of the course you are requesting a refund for. A brief explanation of the reason for your refund request. Refund Processing: Once we receive your refund request and confirm that it meets the eligibility criteria, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed. Refund Method: Refunds will be issued using the same payment method you used for the initial purchase. If this is not possible due to technical limitations or other reasons, we will work with you to find an alternative refund method. Non-Refundable Situations: Please note that refunds will not be granted under the following circumstances: If you have completed 20% or more of the course content. If the 24-hour refund window has passed. In cases of course misconduct or violations of our terms of service. Contact Us: If you have any questions or concerns about our refund policy or the refund process, please feel free to contact our customer support team at Doctorlyacademy@gmail.com. Thank you for choosing Doctorly Academy. We value your trust and strive to provide you with the best learning experience possible.
Return and Cancel Policy